Privacy Policy

Your Security & Privacy Are Important to Us

When shopping brownsflorist.com, safe transactions and the protection of your privacy are our number-one priorities. To help our customers understand our commitment to security and privacy, we've outlined our policy in detail.

Account Protection

Brown's The Florist uses GeoTrust, a leading provider of Internet protection services, including digital certification, to secure every transaction. We also use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than us.

If you choose to open a Brown’s The Florist Personal Account, your password will be your personal, secret entry code to brownsflorist.com. Your password is needed to access any account areas. Your password keeps your account information private and secure. You can change your password as many times as you like.

Secure Shopping

Ordering from Brown’s The Florist is easy, convenient, and very safe. All private information that you send us (including credit card numbers, names, addresses, and telephone numbers) is encrypted so that your private information cannot be read by anyone as it travels over the Internet.

Collection of Information

Placing an Order - When you place an order, we require you to provide us with personal contact and billing information, including your address and telephone number. We use this information to give you a customized experience and to process the orders that you place with us.

When you place an order, your account information is saved only if you ask us to save it. When you do, our database stores your billing and delivery information, and automatically transfers it to the order form each time you place an order so that you do not have to re-enter this information. If you open an account with us, you have access to an address book that includes addresses and other contact information about persons to whom you wish to send flowers or gifts. You can view or edit information in your address book at anytime.

The recipient phone number is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact the recipient to ensure the satisfaction with their gift.

Interactive Tools - At the time of registering, you also have the option to opt in for our additional services, which include a personal date reminder service, a free online address book. We use your contact information so that you may take full advantage of these interactive tools. We give you the option to opt out of these additional services at anytime.

General Information - When you visit brownsflorist.com, we collect some basic non-identifying information. This specifically includes information regarding your operating system, browser software, and IP (Internet Protocol) address. This information is collected in order to provide you with satisfactory service. We may use the information to detect problems with our server and to administer our Web site.

No Third-Party Use of Your Information - WE WILL NEVER sell, trade, or rent your personal information to third parties.

Credit Card - At brownsflorist.com, consumers making purchases must have a valid credit card, be 18 years of age or older, and have good credit standing.

Opt Out / Modify - brownsflorist.com gives you several options for altering or removing your information from the database at anytime.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Your Consent

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Privacy Contact information

To update your name, address or email address, please call a customer care representative at 1-800-781-5811 or 250-388-5545.

To unsubscribe from promotional emails, mailing lists click here. Or, call our floral consultants at 1-800-781-5811 or 250-388-5545.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

• By E-Mail: flowers@brownsflorist.com
• By Phone: 1-800-781-5811 or 250-388-5545.

You may also alter or remove your information from the database by writing us:

Brown’s The Florist
757 Fort St.
Victoria, BC V8W 1G9